Saks Fifth Avenue

Saks Fifth Avenue Brings Injectables In-store

Saks Fifth Avenue Brings Injectables In-store

Saks Fifth Avenue is going deeper into beauty services, starting with injectables.The retailer is rolling out a partnership with New York-based Skinney Medspa to bring medical-grade services to its Manhattan flagship, with the program expected to roll out to Bal Harbour in Miami, and Houston. The menu will include Botox, dermal fillers and AquaGold upon launch on May 19.
Prices will start at $300 per area for Botox, and filler starts at $450 per half-syringe, although new clients are being offered $50 off of their first Botox treatments, and a limited-time launch offer knocks $100 off the bill.
Currently, the medical spa’s satellite locations in Saks have two treatment rooms, with staffs ranging in size from two to four employees. Adriana Martino, one of the company’s cofounders, said that the satellite locations “did really, really well.” The company is also hiring nurse practitioners and physician’s assistants to administer the injectable treatments.

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The locations currently offer body services, which are Skinney Medspa’s bread and butter. “We’re very known for body contouring, we’re the top provider in New York state and second in the country for Coolsculpting. We offer injectables, and we expanded more into them in the fourth quarter of last year,” said Lindsay Malachowski, Skinney Medspa’s chief operating officer. “We’re now approved to offer injectables in New York City and in Houston, and Miami will follow.”
Martino added that the partnership made sense given the client overlap between Skinney Medspa and Saks Fifth Avenue.
“You can go around the corner and buy a Tom Ford Lipstick after your treatment,” Martino said. “It’s convenient because Saks is an elevated brand, and we’re an elevated med spa, and we share the same client.”
A report from the Aesthetic Society noted that non-surgical procedures using neurotoxins such as Botox numbered over 3.4 million last year in women, and over 155,000 in men. Forty-one percent of those procedures were in clients aged 36 to 50.
Saks joins a growing list of retailers driving trips with beauty services. Last year, Nordstrom introduced injectables to its Beauty Haven offerings in New York, in partnership with Dr. Dennis Gross, as well as HydraFacial facials and Cowshed body services.
For more from, see:
National Botox Cosmetic Day Returns for Third Year
Department Stores Ride the Wellness Wave
Bergdorf Goodman Goes Bigger on Beauty

Saks’ Update to Vendors: Strong Q3 Followed by Record Black Friday

Saks’ Update to Vendors: Strong Q3 Followed by Record Black Friday

At the Saks stores, comparable sales on a gross merchandising value basis were up by 30 percent to 2020 and nearly 24 percent over 2019, Metrick reported.
“Top-performing locations have been consistent over the course of the year, including Atlanta, Troy, Houston, Boca Raton and Chicago. We saw the strongest performance on a category basis in men’s and handbags. Across the fleet, we are seeing that top customers are returning, associates are highly productive and traffic is normalizing. For example, store traffic in nearly all locations has been outperforming each quarter compared to last year and is rebounding closer to 2019 levels. Specific to New York, traffic has been improving on a weekly basis throughout the fall thanks in part to an increase in domestic tourism and the more recent opening of U.S. borders to international travelers.”

The Saks Fifth Avenue holiday light show.
Neil Rasmus/

Metrick addressed industry curiosity on how splitting Saks e-commerce and store operations into separate businesses is working out. The maneuver is controversial, with industry experts divided over whether it will be successful or not in the short and long terms. “While separate businesses, both e-commerce and stores continue to work together to deliver a frictionless experience to customers,” Metrick wrote. “This model works as reinforced by key stats: 44 percent of online returns were made in stores and 21 percent of online orders were fulfilled by stores.”
Regarding holiday selling, Metrick indicated that it has been happening earlier this year, and that during the first three weeks of November leading up to and around Thanksgiving, there’s been “outsized” performances in outerwear, women’s shoes, handbags and holiday gift sets. “On Black Friday, we set record highs for traffic, customers, volume and transactions, which proved to be our largest demand day ever, up over 50 percent to 2020 and more than double to 2019,” Metrick wrote.
At the stores, he said comp sales were up more than 50 percent to 2020 and high single digits to 2019 for Black Friday, driven by men’s wear, fragrance, women’s shoes and jewelry. Top-performing locations were Philadelphia; Greenwich, Conn.; Birmingham, and Dadeland and Boca Raton in Florida. To Test a Marketplace, Investments Ahead To Test a Marketplace, Investments Ahead will test the marketplace format in an effort to accelerate growth and expand “the breadth and depth” of its offerings to customers.
“We are making headway in evolving the business model we share with you on To that end, in the coming weeks, we plan to begin testing the marketplace concept within our platform,” Marc Metrick, chief executive officer of, wrote in his quarterly letter to vendors, a copy of which was obtained by WWD.
Metrick indicated that testing a marketplace format “will allow for us to better understand and refine the experience for customers and brand partners as we identify opportunities to expand the breadth and depth of our assortment while maintaining the curated experience for which Saks is known.”

“Since separating Saks as a stand-alone e-commerce company nearly three months ago, we’ve already accomplished a lot and are energized by the significant opportunities for innovation,” Metrick wrote.
Express, Best Buy, Stadium Goods, Lands’ End, Crate & Barrel, Urban Outfitters and StockX are among the scores of marketplaces that have been launched in recent seasons, providing rocket fuel for digital growth. Hudson’s Bay in Canada, which like Saks is part of the Hudson’s Bay Co., also converted its website into a marketplace that launched last March.

In creating a marketplace, Saks will be challenged to determine what brands and products, not previously carried, will resonate with the retailer’s audience and will buoy, not detract from, the Saks luxury image.
Typically, marketplaces involve companies listing brands and products on their websites and drop shipping, but not traditional wholesale arrangements. Often marketplaces take a hybrid approach, meaning listing certain products and drop shipping, while procuring other products through wholesaling. is rapidly evolving. Last March, the parent HBC split the Saks Fifth Avenue stores and operations into stand-alone companies. Insight Partners, a venture capital and private equity firm, made a $500 million minority equity investment in the Saks e-commerce business, valuing it at $2 billion. generates roughly $1 billion in annual sales. As stand-alone companies, Saks Fifth Avenue’s e-commerce business is now known as simply Saks. The 40-store Saks Fifth Avenue fleet is known as SFA, which remains wholly owned by HBC.
With the split-up, Metrick, who was president and CEO of Saks Fifth Avenue, became CEO of the Saks e-commerce business. Larry Bruce, formerly director of Saks stores, became president of the SFA stores.
Executives at Saks and Insight Partners have told WWD that the restructuring of Saks Fifth Avenue means investing in its e-commerce like HBC could never do before, to spur the business. Increased spending on technology, contact centers, marketing, and to enhance styling, personalization, shipping and return capabilities are seen. Last year, was re-platformed with Salesforce Commerce Cloud to capture more data on users, leading to messaging that furthers personalization. Men’s wear got its own homepage, which leads to a designated men’s section, and the overall look and feel of the website were upgraded.

Transforming the Saks Fifth Avenue stores and e-commerce businesses into separate companies is a prelude to potentially spinning off the e-commerce operation into a public company.
“Since March, we’ve been working quickly to drive rapid growth, and key to that is our laser focus on creating an online luxury shopping experience that is both exciting and easy for customers,” Metrick said in his letter to vendors.
He listed some changes to the experience since March, including launching everyday free shipping and free returns, advancing the digital stylist program which offers personal styling online; expanding Saks Limitless, an invitation-only program providing top shoppers with exclusive benefits and perks, and launching Saks Live, a livestream events platform.
He also said that the company has been ramping up marketing spend online and “prioritizing investments in channels and tactics that over-index in acquiring new customers. These actions have led to increases in key traffic-driving channels while also supporting the rapid growth of our customer base.
“Our team has also been growing with new talent joining every week to ensure we’re on a path to achieve our goals and scale quickly, particularly within our technology organization. Their fresh perspectives and digital-first mind-sets will be instrumental to our growth strategy.”
He did say that the Saks Fifth Avenue stores “remain a vital part of the Saks Fifth Avenue ecosystem, and we continue to work together to deliver an easy shopping experience.” Stores continue to provide buy online, pick up in store service, and handle exchanges, returns and alterations. “Additionally, style advisers across the 40-store fleet continue to leverage to serve their customers and drive sales,” Metrick wrote.

Marc Metrick 
Lexie Moreland/WWD

Discussing the first quarter, Saks Fifth Avenue had “strong performance across all channels with total sales up significantly over 2019, as customers began to update their wardrobes in anticipation for the world to reopen,” Metrick said.
Specific to the e-commerce business, Saks’ gross merchandising value exceeded expectations, up double digits versus 2019, with signs of an ongoing upward trajectory, Metrick said. “Since March, site traffic is up 79 percent, leading to an unprecedented number of orders, and new customer counts are up 84 percent to 2019.”

He said the Saks stores surpassed projections, with total sales higher than those in 2019, though no figures were disclosed. Key markets, including Atlanta, Houston and Chicago, were up double digits compared to 2019, Metrick said.
“We’ve started to see improvement in sales and traffic at the New York flagship and expect that as New York City fully reopens, business should ramp up through the remainder of the year.”
Men’s, women’s handbags and shoes were cited as top-performing categories both online and in stores. “Additionally, women’s apparel is trending toward a turnaround of the category as our core customer plans for a return to the office, events and travel,” Metrick said.
To strengthen the dot-com’s capital structure, two financial steps — a syndicated $350 million asset-based, five-year revolving credit facility and a $115 million senior secured term loan — were completed. “This financing, combined with our cash on hand, ensures we have substantial liquidity and flexibility to drive growth,” Metrick said in the letter. “Additionally, the stores business is well capitalized with substantially more liquidity than one year ago, primarily driven by its continued strong business.”

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